TJPB Service Design Explained
The Trailblazer Joint Powers Board (TJPB) is the legal name of the organization that operates Trailblazer Transit, a 5311 public transportation system funded with federal, state, and local tax dollars. The designation “5311” refers to the language used by the Federal government to identify a specific type of transportation program and related funding. The Minnesota Department of Transportation Office of Transit (generally referred to as MnDOT) is responsible for allocating Minnesota’s share of the federal funds to all the 5311 transportation providers in the state.
To obtain 5311 funding, the Trailblazer Joint Powers Board is required to submit an annual application to MnDOT. Although referred to generically as a grant application, the funding is not considered to be a typical grant as the 5311 program is intended to operate in perpetuity, whereas grants are generally limited in duration. As part of the application process, the Trailblazer Joint Powers Board creates a service plan that specifically identifies: 1) the type(s) of public transit service, 2) the geographical areas that are served, and 3) the hours of operation. The service plan then becomes part of an annual contract for service between the Trailblazer Joint Powers Board and the MnDOT Office of Transit. Consequently, the Trailblazer Transit program has limitations on where, when, and how it can operate.
Due to the restrictions of the 5311 service plan, the Trailblazer Joint Powers Board decided to supplement the 5311 program with another service called SMART-RIDE. SMART is an acronym for Sibley McLeod Auxiliary Regional Transit. The SMART-RIDE program is essentially all the transportation services the Trailblazer Joint Powers Board provides outside the scope of the 5311 service plan and related funding. SMART-RIDE is primarily a volunteer driver service funded entirely with local dollars that 1) allows people to go places where the 5311 program does not, and/or 2) allows people to be transported during times that are beyond the parameters of the 5311 program, including transportation during the early morning, late evening, nighttime, and on weekends and holidays. Volunteer driver service is provided by unpaid volunteers who utilize their own personal vehicles to transport people. Volunteer drivers are not employees, and the vehicles they drive are privately owned.
SMART-RIDE also includes bus and minivan service that is available to the general public. The buses and minivans are owned by Trailblazer Joint Powers Board. The SMART-RIDE buses and minivans are all handicapped accessible and can operate anywhere in the state and during any time of the day or week. This means that SMART-RIDE can operate both inside and outside the 5311 service area and during times when the 5311 bus service is operating. Additionally, the bus and minivan drivers are paid employees who have professional driver training. In fact, the paid SMART-RIDE drivers are likely the same employees who drive the Trailblazer Transit buses. However, it should be noted that the SMART-RIDE service is always funded and administered separately from the 5311 program.
The SMART-RIDE bus and minivan service offers the following advantages:
- SMART-RIDE bus or minivan service can operate side-by-side with Trailblazer Transit service. Therefore, SMART-RIDE can be a useful option when Trailblazer Transit buses or volunteer drivers cannot provide the transportation that is needed within the 5311 service area or service times.
- SMART-RIDE bus and minivan service provides customers with an alternative to using a volunteer driver. Although the fares for using the volunteer driver service are often less expensive, some customers prefer to be transported by a professional driver in a commercial vehicle.
- SMART-RIDE bus and minivan service can sometimes be easier to schedule than volunteer driver service because employees are generally better able to accommodate difficult or unexpected ride requests and situations. When a ride absolutely needs to get done, the bus and minivan service is often a last-resort option that can get the job done.
- SMART-RIDE bus and minivan service provides the ability for individuals in wheelchairs to be transported outside the 5311 service area and service hours. Volunteer drivers do not have the ability to transport non-ambulatory customers in wheelchairs that cannot transfer into a seat.
It is important to note that anything identified as Trailblazer Transit refers to bus or volunteer driver service governed by the 5311 service plan and funded primarily by MnDOT. Anything identified as SMART-RIDE refers to bus, minivan, or volunteer driver service provided outside the scope of the 5311 service plan and funded entirely with local dollars.
Trailblazer Joint Powers Board Service Design
Description of 5311 Service Plan – CY2018
Trailblazer Transit provides general public transportation with a bus system and a volunteer driver program throughout Sibley, McLeod, and Wright Counties. The service area also includes up to one mile beyond the Sibley County and McLeod County borders. However, Trailblazer Transit’s service area does not extend beyond the Wright County border. If any city is partially located within the aforementioned boundaries, then Trailblazer Transit will provide service throughout the entire city as defined by official corporate city limits.
The Trailblazer Transit service area also includes the following service corridors: 1) between Cokato and to the west of Dassel in Meeker County, 2) between Plato and into the city limits of Norwood Young America in Carver County, and 3) between Winsted and the western edge of Waconia including the cities of Mayer and Watertown in Carver County. Please note that Trailblazer Transit’s 5311 service area includes all locations within the city limits of Dassel and Norwood Young America but does not extend into the city limits of Waconia. Trailblazer Transit may also transport individuals to the New Ulm Medical Center, but this is a single service point outside of the primary three-county service area rather than a service corridor.
General public transportation service is available to almost anyone for almost any reason on weekdays between 6:30 a.m. and 5:30 p.m. except on New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and December 25th.
The two types of general public transportation provided are demand response (also called dial-a-ride service) and contract service. Trailblazer Transit does not provide route, flexible route, subscription, package delivery, or charter service within the 5311 service plan. However, as an extension of demand response service, Trailblazer Transit provides all customers with the opportunity to make standing order requests and the ability to pay for their rides through a billing system. Trailblazer Transit is not a Special Transportation Service (STS) provider and does not provide emergency medical transportation.
Trailblazer Transit – 5311 Service Area
Parameters for Demand Response Service
A) Customers must schedule and cancel all rides with a dispatcher.
B) The service provided is door-to-door.
C) Bus ride requests will not be accepted more than seven days in advance except for standing orders which are accepted up to two weeks in advance. Volunteer driver ride requests will not be accepted more than 30 days in advance. Same day requests are accepted for both services.
D) Rides are provided subject to the availability of resources including employees, volunteers, vehicles, and finances. Resources are shared among all those wanting to access the service.
E) Due to the limited number of buses and volunteer drivers that are available to provide service relative to the demand that exists, the criteria listed below have been established to determine how the buses and volunteer drivers are utilized.
In order of priority, the buses and volunteers that provide demand response service are given to:
- The pickups or series of pickups that yield the most number of rides.
- The pickups or series of pickups that yield the best efficiency as determined by the following performance measures in priority order:
A) Rides per service hour C) Cost per ride
B) Service miles per ride D) Cost per service mile
Please note that Trailblazer Transit does not allocate its resources for demand response service based on the reason for the transportation or the order of the ride request except 1) if the criteria listed above offer no definitive priority or 2) if there are emergency or unusual circumstances.
F) Trailblazer Transit may reschedule or cancel previously scheduled rides to achieve better system performance provided that any affected customers are notified within a reasonable time period. Reasonable notice shall not be less than 24 hours, unless shorter notice is acceptable to the customers inconvenienced by any scheduling changes. Performance can be measured over varying time periods up to one year in length including hours, days, weeks, or months.
G) Customers may submit standing order ride requests, but such requests do not guarantee service. Standing orders are subject to the same criteria for distributing resources as standard requests.
H) Bus customers may pay when boarding the bus or by means of a billing system. However, all volunteer driver customers must pay using the billing system. The billing system is available to the general public without the need for credit checks or contracts.
I) Customers must comply with general operating policies and procedures including cancellations, passenger assistance, behavior, ability to communicate, and payment for rides. Failure to adhere to such procedures may result in the denial of service.
Parameters for Contract Service
A) MnDOT and the Trailblazer Joint Powers Board must approve contracts prior to execution.
B) All contract service is considered general public transportation.
C) Only open-door contract service is permitted. Although times and locations for pickups and drop-offs may be guaranteed by the service contract, the buses shall remain open for the general public or customers from other contracts to ride on a space available basis. Additionally, the contract times may not be scheduled in such a manner that prevents other members of the general public from riding at the same time as the contract customers.
D) Contract customers must comply with all standard operating policies and procedures with the exception of the policies outlined below.
E) The operating policies that may be waived or modified for contract service include 1) the requirement to schedule bus rides with a dispatcher, 2) the seven-day limitation on scheduling bus rides, 3) the pickup window, 4) cancellations, and 5) no-shows. If any of these policies are not specifically addressed by the approved contract, then the standard operating policy shall apply. No other operating policies may be waived or modified for contract service.
F) Fares for contract service are generally higher than general public fares and may be customized to meet the needs of the customer or the transit system. Fares may vary between contracts.
G) All contract fares must be billed.
H) In general, contract service shall take precedence over demand response service. In the event there is a shortage of resources, such as buses or drivers, Trailblazer Transit shall reallocate its resources, within reason, to insure the continued operation of contract service.
I) Trailblazer Transit makes no guarantee to the availability of contract service in the event of extraordinary or emergency circumstances.
Productivity Performance Standards
All 5311 bus service is governed by the Productivity Performance Standards policy established by the Trailblazer Joint Powers Board on October 16, 2003. The policy states that each bus schedule must maintain a minimum average of 3.0 rides per service hour per day over any three-month period. The inability of a bus schedule to meet this performance standard means that the service being provided by that specific bus schedule may be discontinued if its productivity does not increase above the minimum threshold within three to six months.
Population Estimates for Areas Served
Source: Minnesota State Demographic Center, July 2016 Report